Return Policy
Buying used should still feel safe. Rakkibo supports returns for parts that arrive dead-on-arrival (DOA) or that do not fit the vehicle stated on the listing.
How a return works:
1. Inspect your part on delivery — or have the garage inspect it before fitting.
2. If there's a problem, open a request from your order page with clear photos, within the inspection window shown on the order.
3. The selling partner reviews the claim. Where it's valid, they agree a replacement or refund through the dispute centre.
Refunds are returned to your original payment method. Because parts and fitting are supplied by independent partners, returns and warranties follow the selling partner's stated policy and applicable UAE consumer law — Rakkibo helps mediate but is not the seller.
Items outside the inspection window, or damage caused after fitting, may not be eligible. Consumable and electrical parts may carry partner-specific conditions shown on the listing.
Need help? Email support@rakkibo.com.
How a return works:
1. Inspect your part on delivery — or have the garage inspect it before fitting.
2. If there's a problem, open a request from your order page with clear photos, within the inspection window shown on the order.
3. The selling partner reviews the claim. Where it's valid, they agree a replacement or refund through the dispute centre.
Refunds are returned to your original payment method. Because parts and fitting are supplied by independent partners, returns and warranties follow the selling partner's stated policy and applicable UAE consumer law — Rakkibo helps mediate but is not the seller.
Items outside the inspection window, or damage caused after fitting, may not be eligible. Consumable and electrical parts may carry partner-specific conditions shown on the listing.
Need help? Email support@rakkibo.com.