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Partner Agreement & Terms of Service

Version 1.0 · Operated by Futuroo FZE LLC

This Agreement governs your use of the Rakkibo platform as a Partner (a seller of parts and/or a fitting garage). By registering, listing any item or service, or using the Partner portal, you confirm that you have read and agree to be bound by this Agreement. The operator is Futuroo FZE LLC (“Rakkibo”, the “Platform”).

1.Definitions

Platform — the Rakkibo website, applications and online services.
Partner — you: a seller of used vehicle parts and/or a provider of fitting services.
Customer — a user who buys a part or books a service through the Platform.
Sale/Service Contract — the contract formed directly between the Partner and the Customer for the sale of a part or provision of a service.

2.Nature of the Relationship — Rakkibo is a Facilitator Only

Rakkibo is not a seller, not a service provider, and not a party to any Sale or Service Contract. The Platform acts solely as a technology intermediary that connects Partners with Customers and facilitates listing, discovery and payment. Every Sale or Service Contract is made directly and exclusively between the Partner and the Customer, and the Partner is solely responsible for it.

This Agreement creates no agency, partnership, joint venture or employment between the Partner and Rakkibo. Each party acts as an independent contractor.

3.Partner Eligibility & Account

The Partner must hold a valid UAE trade licence and all permits and approvals required for its activity.
All information provided (legal name, TRN, IBAN, contact details) must be accurate and kept up to date.
The Partner is responsible for keeping its login credentials confidential and for all activity under its account.

4.Listings, Content & Condition Grading

The Partner warrants the accuracy of every listing: description, condition (grades A/B/C), vehicle fitment, OEM numbers, price and quantity.
The Partner owns the parts or has full right to sell them, and they are not stolen, counterfeit, recalled, unlawful or unsafe.
Images are the Partner’s own and infringe no third-party rights. The Partner grants Rakkibo a licence to display this content on the Platform.

5.Partner Obligations & Warranties

Comply with all applicable laws, including consumer protection, product-safety standards and VAT regulations.
Ensure the quality, safety and fitness for purpose of the parts, and the accuracy of fitment data.
Honour the listed price and stock availability; fulfil and dispatch on time and with adequate packaging.
Perform fitting services to a professional standard and maintain appropriate insurance.
Clearly set and apply the Partner’s own returns and warranty policy.

6.Sole Responsibility & Liability of the Partner

The Partner is solely and exclusively responsible and liable for: the parts and services supplied; any defect or non-conformity; product safety and any injury, death or property damage; fitment or fitting errors; workmanship; delays; returns and refunds; taxes; and regulatory compliance; and for any claim by a Customer or third party. Rakkibo bears no liability whatsoever in this regard.

7.Customer Disputes, Returns & Refunds

Any dispute, complaint or claim between a Customer and the Partner is solely between them. Rakkibo is not a party to it and is not responsible for it. Rakkibo may, at its discretion and without obligation or liability, provide non-binding facilitation or mediation. The Partner will resolve, replace or refund as required by law and will hold Rakkibo harmless.

8.Indemnification

The Partner agrees to indemnify, defend and hold harmless Rakkibo (and its officers, employees and agents) from and against all claims, losses, damages, liabilities, fines, penalties and legal fees arising out of the Partner’s parts, services, listings, breach of this Agreement or negligence, or any Customer, third-party or regulatory claim.

9.Disclaimer & Limitation of Rakkibo’s Liability

The Platform is provided “as is” and “as available” with no warranty from Rakkibo. To the maximum extent permitted by law, Rakkibo’s liability for any damages is excluded; and where liability cannot be excluded, Rakkibo’s aggregate liability is limited to the Platform commission fees paid by the Partner in the preceding three (3) months, or AED 500, whichever is lower. Rakkibo is not liable for any indirect, consequential or loss-of-profit damages.

10.Pricing, Margin, Taxes & Payouts

The Partner sets the net price it wishes to receive for each item (the “Partner Price”). Rakkibo sets the retail price shown to Customers by adding its own margin, which is determined solely by Rakkibo and retained by Rakkibo. This margin is not disclosed to the Partner.
For each item sold, the Partner is paid the Partner Price. Payouts are made on the Platform’s schedule and may be held in cases of dispute or suspected fraud.
The Partner is solely responsible for its own tax obligations, filings and invoices in respect of the Partner Price.

11.Prohibited Parts & Conduct

Listing unlawful, stolen, counterfeit, unsafe or recalled parts, and any fraud or misrepresentation, is prohibited. Breach may result in strikes, suspension or termination of the account.

12.Suspension & Termination

Rakkibo may suspend or terminate a Partner account for breach of this Agreement, settling outstanding orders and payouts in accordance with Platform policy.

13.Intellectual Property, Confidentiality & Data Protection

All Platform intellectual property remains owned by Rakkibo. Both parties will keep confidential information confidential and process personal data in accordance with applicable UAE law.

14.Governing Law & Jurisdiction

This Agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute arising from it. In the event of any conflict between the Arabic and English versions, the English version prevails.

15.Acceptance

By ticking the acceptance box at registration or by using the Partner portal, the Partner confirms full acceptance of this Agreement.